GENERAL INQUIRIESFor all general inquiries please email us at firstname.lastname@example.org. All emails will be attended as soon as possible.
IN NEED OF IMMEDIATE ASSISTANCE?Please contact us at (213) 745-8190.
TRADE SHOW CUSTOMER SERVICE.Attended the Trade Show and have a question about your order? Email us at email@example.com Or feel free to contact us by telephone (213) 745-8190
ONLINE WEBSITE CUSTOMER SERVICE.Placed an order through the website and have questions about your order? Email us at firstname.lastname@example.org Or feel free to contact us by telephone (213) 745-8190
RETURN POLICYWe take pride in excellent quality and value of our merchandise at Andrée by Unit. If you are dissatisfied with any of our products, we will assist you with store credit or exchange. No returns will be accepted without prior written authorization. Merchandise can be returned within 7 days of receipt for store credit only.
To file claims for damages & returns, please email us at email@example.com
Please provide us with your Sales ID or Invoice Number in the subject line with the following information in the body:
- Company Name
- Invoice Number
- Style Number
- Size(s) & Color
- Total Quantity
- Reason for Return
- Photos of defective item(s) (If defective)
BACK ORDERS / PRE ORDERSBack order / Pre Orders (currently out of stock with future delivery dates) items will be shipped as they become available. All orders will be shipped as soon as it reaches our facility unless customer states to call before shipping.
METHOD OF PAYMENTAndrée accepts the following forms of payment: CREDIT CARD (VISA, MasterCard, American Express, Discover)
SHIPPING OPTIONS*Andrée ships via UPS. Standard shipping charges will apply to all orders. Shipments are sent out daily from Monday through Friday. All orders received after 3 PM (PST) will be processed the following business day (Same day ship out is possible before 3 PM).
- Ground (3-7 days, determined by destination)
- 3 Day Select (delivery by end of day)
- 2nd Day Air (delivery by end of day)
- 2nd Day Air AM (delivery by 10:30 AM)
- Next Day Air Saver (delivery by 3 PM)
- Next Day Air (delivery by 10:30 AM)
- Next Day Air Early AM (delivery by 8:30 AM)
- FedEx Ground (delivery by end of day)
- FedEx 2nd Day Air (delivery by end of day)
- FedEx Overnight (delivery by end of day)
- UPS Worldwide
- DHL (Contact Customer Service)
- FedEx (Contact Customer Service)
*Price depends on weight of box and destination.